This Can't Be Happening

I had a very sad morning today.

I opened my blinds and saw our first snow fall.

Not having a garage when it snows is dreadful. I opened my car door and all the snow on my car flew in and landed on my driver seat. It was at that very moment that I realized that it is winter. I have been in denial for so long.

I do enjoy the snow when it comes to snow sports. I like to ski, tube, and ride snow mobiles... but besides that all it does is make my life so much more inconvenient. As I mentioned earlier, I have no garage so my car has to warm up for about 30 minutes before I go anywhere... When I take Kooter outside to go to the bathroom I have to stand knee deep in the snow and wait for 20 minutes while he sniffs every tree... then when we get back inside I have to wipe his feet and it is very difficult to get him to cooperate.

The worst part of it all is the parking lot at my apartment complex. The way the lot is set up is their are a bunch of separate squares with about 20 spots each. When the snow plow comes through to clear out the roads they dump all of the snow and block every ones car in. When we had that big blizzard last year, their was 4foot wall behind my car. I didn't even have a shovel so Ken had to drive to Home Depot at 7 in the morning to dig me out. Luckily he has a lifted truck with tires that are almost taller than me, so he was able to just back up over the mound.

I can't wait until my nice little Florida vacation. It will be a nice break from the lovely Chicago weather!

Their is one thing I would like to brag about! Last year we had a few major snow falls that practically shut down the entire area. In the transportation industry weather plays a huge roll in the ability to make pickup and delivery times. K&L made it through those storms without having to shutdown, without having any accidents, and we made each pickup and delivery time. It wasn't easy, but our drivers are well educated and are capable of handling anything that comes at them.

We are very good at what we do, and we are only getting better and better as time goes on.

If you need any assistance with any expedited shipping, local shipping, or air freight please give me a call!

Let's have a great day!

The Long Run

Good Morning! I hope everyone had a nice evening.

There is one topic of conversation that doesn't get mentioned as much as it should. It is a topic that you may think comes standard with any company, but it most certainly does not.

Customer Service.

What truly makes K&L stand out from the rest is we are not interested in doing "one and done" shipments with any customers. What we strive for is to work with our customers as a team, build long term relationships, and always providing each customer with the best service possible. No exceptions. This is why we run 24/7. We appreciate each customer; we want everyone to know that we are here for them and can always find an answer to their questions at any given point in time.

This does not include an after hour number that tells you to call back during regular business hours.
No matter if it is the middle of the night or on weekends, we watch each shipment like hawks, and are constantly getting updates to make sure everything runs smoothly from start to finish.

Just in this past year alone I have had the privilege of meeting so many interesting people that I never would have met otherwise. Honestly, that is the best part of my job. I love when customer’s call me with a shipment they need moved immediately, but I love it just as much when customers call just to say HI! It makes each day fun. Those are the types of relationships that we build, and the only reason we can do it, is because we genuinely care.

With K&L no customer is ever just a number.

That is what customer service is all about.
You should not expect anything less.

Cookie Overdose

I hope everyone had a great weekend!

For me, this weekend was absolutely perfect! Friday night I spent with Tony Horton doing P90X. After that I could barely keep my eyes open. I had to make sure that I pushed it really hard because Saturday was my "cheat" day. I knew in the back of my mind that I would be scarfing cookies for breakfast lunch and dinner. And I did!

All the girls and my family got together and baked all day. We made so many cookies that I told Ken that he has to eat at least a dozen a day. Unfortunately, I can no longer eat any of them. I had my day to eat them, now I have to find the strength to keep to my diet. No matter how dedicated you are, turning down holiday traditions is by far the hardest to overcome.

Sunday was my recovery day. It was the Rest and Stretch work out... so I chose to rest. I pretty much slept all day. It couldn't have been any more perfect. At night Ken and I had a nice steak dinner and rented a RedBox movie. Then right back to sleep I went!

I have a very busy week ahead of me, so Sunday was crucial for survival! Between finishing up Christmas shopping, wrapping all the gifts, preparing for the K&L Christmas Party, and pulling doubles... It's going to be interesting.

No matter how busy I get, I am always willing to drop everything and help every one of my customers with any shipping needs they have. When I say we are 24/7 I mean it! :-)

Wish me Luck! :-)